Refund policy

GSM Apparel Return & Refund Policy
Thank you for shopping with GSM Apparel. We specialize in providing high-quality, premium blank tees and hoodies.
Because we operate on a specialized fulfillment model to keep our blank inventory readily available and competitively priced, all sales are final. We do not offer refunds, returns, or exchanges unless the item arrives damaged, defective, or incorrect.
1. Eligibility for Replacements or Refunds
We will gladly issue a free replacement or a refund if you experience any of the following fulfillment errors:
  • Incorrect Product: You received a hoodie instead of a tee (or vice versa), or you received a different size than what is listed on your order confirmation.
  • Damaged or Defective Items: The blank garment arrives torn, poorly stitched, stained, or with manufacturing defects.
How to File a Claim:
To report an issue, you must contact our support team within 5 days of delivery. Please include:
  1. Your Order ID
  2. Clear photographs displaying the full garment and the specific defect
  3. A brief description of the problem
Our team will review your submission. If approved, we will ship out a replacement garment or issue a refund.
2. Non-Refundable Situations
Because we enforce a strict all-sales-final policy on our blanks, we cannot offer refunds, returns, or replacements for:
  • Change of Mind: We cannot accept returns for buyer's remorse or if you change your mind about the blank inventory.
  • Sizing Errors: We cannot offer replacements or refunds for incorrect sizes ordered. Please consult our detailed Size Chart carefully before finalizing your bulk or individual purchases.
  • Minor Color Variances: Minor shifts in the black dye lot variance are normal due to fabric manufacturing processes and digital screen differences.
  • Shipping Delays: While we will actively help track and escalate delayed shipments with our courier partners, we cannot issue refunds for transit delays.
  • Pricing/Margin Discrepancies: We do not offer refunds or lost-in-transit replacements for orders where your final selling price to your customers was set lower than our base cost price.
3. Cancellation Policy
Because our fulfillment team processes and packs blank inventory quickly:
  • Orders can only be cancelled or modified within 3 hours of placement.

  • After 3 hours, your order enters our automated shipping queue, and cancellations are no longer possible.
4. Refund & Processing Timelines
  • Refund Destination: Approved refunds will be credited directly back to your Bank Account / UPI ID.
  • Replacement Timeline: If a replacement is approved, it will be dispatched from our inventory immediately within standard delivery windows.